An honest ThoroughCare review covering features, pricing, and how it supports CCM, RPM, and PCM programs - so you can decide if it fits your practice.
Choosing care management software is a decision that affects billing accuracy, staff workload, and patient outcomes all at once. ThoroughCare is one of the more established names in this space, built specifically around Chronic Care Management (CCM), Remote Patient Monitoring (RPM), and related Medicare programs.
This review breaks down what ThoroughCare actually offers, what it costs, and where it fits - so you can compare it against your practice's needs before committing.
What Is ThoroughCare?
ThoroughCare is a cloud-based, software-only care coordination platform. It's built for practices that want to run care management programs in-house rather than outsourcing them to a full-service vendor. The platform supports several CMS-reimbursable programs under one system, including CCM, RPM, PCM, TCM, BHI, and Annual Wellness Visits.
Because it's software-only, your team handles patient outreach and documentation while the platform automates tracking, billing logic, and reporting behind the scenes. If you're weighing this model against alternatives, this guide to CCM software platforms breaks down how different vendors approach the same in-house vs. outsourced decision.
Key ThoroughCare Features
Care plan and workflow tools: Structured, patient-specific care plans covering conditions, medications, goals, and barriers to care, with templates that support multiple program types at once.
Automated time tracking and billing: An integrated timer logs non-face-to-face time and maps it to the correct CPT code, which matters for staying within CMS billing rules for chronic care management.
EHR integration: Bi-directional integration with major systems, including Epic and athenahealth, so care data doesn't live in a silo separate from the rest of the patient record.
Analytics and reporting: Dashboards covering operational, financial, and clinical performance, useful for tracking program ROI and preparing for compliance audits.
AI-assisted documentation: A newer co-pilot feature that helps with call transcription and suggests care plan goals, reducing manual note-taking during patient calls.
Data security and compliance: The platform's security posture matters as much as its clinical features. Practices should understand what a HIPAA-compliant system is actually required to have in place before trusting it with patient data.
ThoroughCare Pricing
ThoroughCare uses a per-patient, per-month subscription model rather than a flat platform fee. Based on available pricing data:
- Base software pricing generally falls in the $0.99–$8 per managed patient per month range, depending on features and volume
- Add-ons such as SMS messaging, calls, and the mobile patient app may carry separate charges
- Pricing is not fully published, so quotes vary by practice size and program mix
This is worth flagging clearly: several independent comparisons note that ThoroughCare's add-on structure can make total cost less predictable than platforms with a single flat fee. If your practice relies heavily on SMS or app-based patient communication, ask for an itemized quote before signing.
How ThoroughCare Supports Care Management
Where ThoroughCare tends to stand out is program breadth. Rather than being a single-purpose CCM tool, it's designed to run multiple Medicare care management programs through one system, which matters for practices juggling several reimbursement streams at once.
A few ways it supports day-to-day care management work:
- Compliance guardrails: Built-in prompts and audit trails help ensure documentation meets CMS requirements for each program type
- Reduced administrative burden: Automated CPT code assignment removes a common source of billing errors
- Cross-program visibility: Care managers can see a patient's full care management history across CCM, RPM, and other programs in one place
- Scalable staffing model: A single care manager can typically support a large patient panel using the platform's workflow automation
Practices considering the RPM side of the platform should understand telehealth remote patient monitoring first, since ThoroughCare's RPM module is built around the same data collection and consent requirements CMS outlines. For day-to-day execution, this guide to RPM workflow setup covers the enrollment, monitoring, and alert-management steps any RPM platform needs to support well.
Who ThoroughCare Is a Good Fit For
ThoroughCare tends to work best for:
- Mid-sized practices and physician groups running more than one care management program
- Organizations that want to keep staffing and program control in-house
- Practices with existing EHR systems that need bi-directional data sync
- Teams pursuing value-based care contracts that require documented population health management
It's a less natural fit for solo practices with very low patient volume, or organizations that would rather hand off the entire program - staffing included - to a full-service vendor. If your practice is also weighing which program to prioritize, this breakdown of PCM vs. CCM can help clarify which one (or combination) fits your patient population.
ThoroughCare vs. Alternatives
Most independent comparisons position ThoroughCare as a software-first platform, distinct from full-service vendors that staff the program for you in exchange for a share of Medicare reimbursement. That distinction matters more than any single feature:
- Software-only platforms (like ThoroughCare) let you keep more of the per-patient reimbursement but require your own staff to do the outreach
- Full-service vendors handle staffing but typically take 40–60% of the program's revenue
- Broader EHR-bundled platforms may offer tighter billing integration but a less specialized care management module
If RPM specifically is your priority, it's worth cross-checking ThoroughCare against this roundup of top RPM solutions before deciding.
Conclusion
ThoroughCare is a solid option for practices that want a single, software-only platform to run multiple CMS care management programs without outsourcing staffing. Its strengths are program breadth, EHR integration, and automated compliance support. The tradeoff is a less transparent add-on pricing structure and the operational responsibility of staffing the program yourself.
If your practice already has care management staff and wants a flexible system to run CCM, RPM, PCM, and more, ThoroughCare is worth a demo. If you'd rather hand off staffing entirely, it's worth comparing against full-service alternatives first.
FAQs
Q1. What programs does ThoroughCare support?
ThoroughCare supports Chronic Care Management, Remote Patient Monitoring, Principal Care Management, Transitional Care Management, Behavioral Health Integration, and Annual Wellness Visits. All programs run through the same platform, which helps practices avoid managing separate systems for each reimbursement stream.
Q2. Is ThoroughCare a full-service or software-only solution?
It's software-only. ThoroughCare provides the platform, workflow automation, and billing logic, but your own staff - typically care managers or clinical support staff - handle patient outreach and documentation.
Q3. How much does ThoroughCare cost?
Base pricing generally ranges from about $0.99 to $8 per managed patient per month, depending on features and patient volume. Add-ons like SMS, calls, and the mobile app may carry additional fees, so it's worth requesting an itemized quote.
Q4. Does ThoroughCare integrate with EHR systems?
Yes. ThoroughCare offers bi-directional integration with major EHR systems, including Epic and athenahealth, which helps care management data flow into the existing patient record instead of sitting in a separate system.
Q5. Is ThoroughCare compliant with CMS billing rules?
The platform is designed around CMS program requirements, with automated time tracking and CPT code assignment intended to support accurate billing. Practices are still responsible for confirming documentation meets current CMS rules.
Q6. Who should consider ThoroughCare over a full-service vendor?
Practices that already have care management staff and want to retain more of the Medicare reimbursement, rather than sharing it with a third party, tend to get more value from a software-only platform like ThoroughCare.
Q7. Does ThoroughCare offer training and support?
Yes, the platform includes onboarding and training resources for clinical staff. Some independent reviews note that support response times can be slower than certain competitors, so it's worth asking about typical response windows during a demo.