HealthArc review for 2026: Explore features, pricing, EHR integration, billing automation, devices, and RPM, CCM, and care management support.
Remote patient monitoring platforms are not interchangeable. Device ecosystems, billing automation, EHR integration depth, and service model flexibility vary significantly between vendors, and those differences directly affect clinical outcomes, compliance, and revenue. HealthArc has established itself as one of the more versatile unified care management platforms in 2026, serving physician practices, health systems, ACOs, and FQHCs across multiple Medicare care management programs. This review covers what HealthArc does, where it performs well, where it has limitations, and how it compares against the requirements of a scalable RPM program.
What Is HealthArc?
HealthArc is a unified healthcare software platform designed to help providers deliver proactive, continuous, and value-based care. Built for physician practices, health systems, ACOs, FQHCs, and specialty clinics, HealthArc combines Remote Patient Monitoring (RPM), Chronic Care Management (CCM), Principal Care Management (PCM), Transitional Care Management (TCM), Medication Therapy Management (MTM), and telemedicine into a single, intuitive platform.
The platform is positioned as a SaaS-first solution - meaning providers can deploy it with their own clinical staff or opt for a full-service model where HealthArc's care team manages monitoring operations on the practice's behalf.
Programs supported:
- Remote Patient Monitoring (RPM)
- Remote Therapeutic Monitoring (RTM)
- Chronic Care Management (CCM)
- Principal Care Management (PCM)
- Transitional Care Management (TCM)
- Medication Therapy Management (MTM)
- Behavioral Health Integration (BHI) - via assessment tool integration
- Telemedicine (audio/video visits)
Core Features
Connected Device Ecosystem
HealthArc provides EHR integration with over 20+ EHRs and 40+ medical devices to ensure smooth data transmission and workflow integration. The device library covers the major chronic disease monitoring categories:
Supported device types:
- Blood pressure monitors (Bluetooth and cellular-enabled)
- Continuous glucose monitors (CGMs) and glucometers
- Pulse oximeters
- Smart weight scales
- Peak flow meters for respiratory monitoring
- ECG and heart rate monitors
- Temperature sensors and thermometers
HealthArc's remote monitoring cellular devices provide cellular connectivity with no dependency on Wi-Fi - critical for elderly and rural patient populations where smartphone-dependent Bluetooth devices produce the highest dropout rates.
Automated Billing and CPT Code Capture
HealthArc simplifies RPM workflows with time tracking, care documentation, and integrated billing tools that support CMS reimbursement requirements, including CPT codes 99453, 99454, 99457, and 99458.
2026 billing codes automatically captured:
The platform's automated time-tracking eliminates the manual logging requirement that most compliance failures trace back to - a critical feature for practices billing RPM and CCM concurrently. Per CMS's 2026 Physician Fee Schedule, RPM and CCM may be billed concurrently, provided clinical time is tracked independently for each program - a requirement HealthArc's platform is specifically designed to support.
EHR Integration
HealthArc integrates with EHR systems to eliminate manual data entry and streamline reporting. Integration is FHIR and HL7-based, supporting bi-directional data flow with major EHR platforms including Epic, athenahealth, eClinicalWorks, Kareo, and others. Patient vitals, care documentation, and billing time records push directly into the clinical chart - removing the data silo that most monitoring platforms create when device data lives only in a separate dashboard.
AI-Powered Alert Management
HealthArc's platform provides audio/video call functionality, automatic time tracking, one-on-one and broadcast messaging, an AI medical scribe tool, and an e-consent feature.
Alert and engagement capabilities:
- Customizable per-patient alert thresholds - not population-wide fixed parameters
- AI-prioritized alert queue reduces clinician review time
- Automated patient reminders for device readings and appointments
- Secure messaging in multiple languages improves engagement for diverse patient populations
- Broadcast messaging for population-level communications
Clinical Programs: RTM Support
One of HealthArc's more differentiated offerings is native RTM support alongside RPM - covering musculoskeletal, respiratory, and cognitive-behavioral monitoring pathways. For orthopedic, physical medicine, and pulmonary practices, RTM provides a reimbursable monitoring pathway for therapeutic adherence that RPM-only platforms cannot support. For practices evaluating whether RPM or CCM better serves their patient population, HealthArc's unified program architecture allows practices to run both - and add RTM - within one workflow rather than managing separate vendors.
Pricing Model
HealthArc does not publish fixed public pricing - rates are customized based on patient volume, service model selection, and program scope. Industry benchmarks for comparable platforms provide useful reference ranges:
Typical RPM platform pricing structures in 2026:
HealthArc offers both SaaS and full-service models - allowing practices with internal clinical staff to use the platform as a software infrastructure layer, and practices without monitoring capacity to outsource clinical oversight to HealthArc's care team.
What is typically included:
- Platform access and device provisioning
- Patient onboarding and enrollment support
- Automated billing reports and CPT code documentation
- EHR integration setup
- Dedicated customer success management
Zero upfront investment is a commonly cited advantage - practices access the full platform and device logistics without capital expenditure, recouping costs through the monthly Medicare reimbursement the program generates.
Where HealthArc Performs Well
Strengths:
- Widest program range of any platform in its category - RPM, RTM, CCM, PCM, TCM, MTM, and telemedicine in one system
- 40+ device library covering virtually every chronic condition monitoring need
- Cellular device options removing the Wi-Fi and smartphone barrier for elderly patients
- Automated CPT code capture across all programs, including 2026 new codes (99445, 99470)
- Flexible SaaS or full-service deployment, depending on internal capacity
- Zero upfront cost structure lowers the adoption barrier for small and independent practices
Where to Apply Scrutiny
Considerations before committing:
- Pricing is customized - practices should request detailed per-patient cost breakdowns before contract execution to model accurate program margins
- Full-service model margin is narrower than SaaS; practices with existing nursing or care coordinator capacity will see higher ROI on the software-only tier
- Alert threshold calibration requires active configuration - out-of-the-box defaults may not match every patient population's clinical baseline
- As with any RPM platform, concurrent billing compliance for RPM + CCM requires that the EHR integration be configured to track program time independently
For practices comparing multiple platforms before committing, a comprehensive review of top RPM platform options covering clinical features, device logistics, and billing workflows provides the structured evaluation framework that vendor demos alone rarely deliver.
Who HealthArc Is Best Suited For
Conclusion
HealthArc is one of the most clinically comprehensive unified care management platforms available in 2026 - particularly for practices that need RPM, RTM, CCM, and TCM within a single billing and documentation infrastructure. Its 40+ device library, cellular connectivity, automated CPT capture, and flexible deployment model address the primary friction points that cause RPM programs to underperform or stall.
The platform is not the right fit for every practice. Providers with narrow program needs - monitoring a single chronic condition for a small panel - may find a more specialized, lower-cost solution adequate. But for practices building multi-program, multi-condition care management infrastructure, HealthArc's breadth of capabilities is a genuine operational advantage. Evaluating how its ROI compares to program implementation costs before making a vendor decision ensures the financial case is clear before clinical deployment begins.
Frequently Asked Questions
Q1. Does HealthArc support the new 2026 RPM short-duration codes?
Yes. HealthArc supports CPT 99445 and CPT 99470, the new RPM codes introduced in 2026. These codes allow providers to bill for shorter monitoring periods and expand RPM opportunities beyond traditional chronic care programs.
Q2. Can HealthArc be used as a software-only platform without their clinical staff?
Yes. Practices can use HealthArc as a SaaS platform and manage monitoring with their own staff. For organizations needing additional support, HealthArc also offers optional clinical monitoring services.
Q3. Does HealthArc provide cellular-enabled devices or only Bluetooth?
HealthArc supports both cellular-enabled and Bluetooth devices. Cellular devices automatically transmit patient data without requiring Wi-Fi or smartphone pairing, making them ideal for elderly and rural patients.
Q4. How does HealthArc handle concurrent RPM and CCM billing compliance?
HealthArc tracks RPM and CCM activities separately to meet CMS billing requirements. The platform automatically records time, generates documentation, and creates audit-ready reports for each program.
Q5. Is HealthArc HIPAA compliant?
Yes. HealthArc is HIPAA and SOC 2 compliant and uses encrypted data transmission, secure storage, role-based access controls, and audit logs to protect patient information.
Q6. What EHR systems does HealthArc integrate with?
HealthArc integrates with more than 20 EHR systems, including Epic, athenahealth, eClinicalWorks, and Kareo. These integrations support seamless data exchange through FHIR and HL7 standards.
Q7. How long does HealthArc take to implement for a new practice?
Implementation timelines vary, but most practices can begin onboarding patients and generating revenue within 30 to 60 days. HealthArc provides onboarding and enrollment support throughout the process.